MANAGEMENT SERVICES DIVISION

1.

  Managing Bill Payment and Claims Order

(i)PaymentofBillsand ClaimsLocal Orderwill be made withinseven(7)working days,subject to theinformationandsupporting documents

2.

 Registration Fee Assistance Application entry into institutions of IPTA

(i)Payment forRegistration Feeassistancetoinstitutions of higher learningAdmissionwill be made withinthirty(30)working days from thedate the application isclosed.

3.

 TYT Fund Assistance Application

(i)Advance Payment  TYT Fundwillbe madeon the same day the incidentor disaster occurs, subject to the initial report by the Officer.

(ii)on the balance ofpaymentsDocumentAssistanceFundapprovedHEwill be submittedtothe Human Resources Division, Penang Secretary Office within two (2)working days ofreceiving a completereportfromOfficer.

4.

(i)Payment/Refundofdeposit will be made within ten(10) working days,subject to the information and supporting documents.

5.

 Complaint Management

(ii) Feedbackon thecomplaintwill be sentto the complainant withinnine(9)working days after theAcknowledgement of ReceiptofComplaintsentPDTSPTrelated complaints(feedbackdeliveryperioddepends on the typeof complaints receivedwhether the complaintrequiresfurther studyandcomplexitythe complaint.).